Business Strategy&Lms Tech
Upscend Team
-January 29, 2026
9 min read
This article gives a practical, week-by-week blueprint to run a six-week active listening training for managers. It details diagnostics and a 10-item pre/post assessment, micro-lessons and demos, role-play and practice labs, real-meeting coaching, and evaluation metrics to track behavior change and business outcomes.
active listening training for managers is a high-impact, low-cost intervention when designed as a focused, six-week program. In our experience, managers change behavior fastest when learning is deliberate, practice-led, and supported by clear metrics. This article gives a week-by-week blueprint for a practical 6 week active listening program managers can deploy with minimal disruption to operations.
Start with diagnostics and alignment. Early clarity reduces pushback and narrows the skill set to what matters most for business outcomes.
Deliverables this week:
Use a 10-item Likert survey that measures frequency of behaviors: paraphrasing, asking open questions, pausing, summarizing, and nonverbal confirmation. We've found that pairing self-ratings with peer observations reveals rating gaps quickly.
Pre-training self-assessment (template)
Introduce frameworks: transactional vs. transformational listening, the 3-stage model (attend, interpret, respond), and reflective listening techniques. Use short demos and micro-lessons to keep attention high.
Use a 10-minute live demo followed by a debrief. Show a manager handling a performance concern using reflective statements and open-ended questions, then reverse roles. Include annotated scripts that highlight the sequence: acknowledge emotion, paraphrase content, ask an open question, and set a next step.
Materials to prepare:
Design realistic role-plays tied to the managers’ daily work. Role-plays are where theory becomes durable skill; design them to surface common triggers (defensiveness, time pressure, remote miscommunication).
High-impact role-plays have a clear objective, a script for the actor, measurable behavioral anchors, and a short feedback cycle. Create scenarios that require the manager to use active listening training behaviors under stress (e.g., a direct report resisting a performance plan, a cross-team conflict, or a client escalation).
Role-play scripts (sample)
Run intensive practice labs this week: small groups, timed rotations, and structured feedback. The turning point for most teams isn’t just creating more content — it’s removing friction. Upscend helps by making analytics and personalization part of the core process.
Practice design tips:
Observation checklist (sample)
Key insight: Focused repetition + calibrated feedback beats a single-day lecture every time.
Move learning into the wild. This week managers practice in real meetings and coaching sessions with direct observation and on-the-job prompts.
Allocate two 30–45 minute observed sessions per manager: one internal (with a direct report) and one cross-functional. Use a simple coaching prompt card to guide observers and coaches.
Coaching conversation prompts
Address common pain points: time constraints (short, focused sessions), skeptical participants (start with measurable wins), and remote delivery (use guided breakout rooms and shared checklists). For remote settings, require camera-on for role-play turns and use a shared digital checklist to record behaviors.
Conclude with measurement, reinforcement, and a sustainability plan. Combine quantitative and qualitative evaluation to demonstrate ROI and sustain momentum.
Evaluation components:
Success metrics (behavioral anchors)
| Behavioral Anchor | Evidence |
|---|---|
| Paraphrase to confirm | Used in ≥70% of observed conversations |
| Open-ended inquiry | Asked 3+ open questions in coaching sessions |
| Pause and reflect | Consistent use of 3+ second pauses before response |
Follow-up plan:
Delivering effective active listening training in six weeks requires a tight sequence: diagnose, teach, practice, coach, measure, and sustain. We've found that managers make the most durable changes when practice is realistic, feedback is consistent, and success metrics are visible to the team.
Quick implementation checklist:
Use the templates in this guide—pre/post self-assessment, observation checklist, role-play scripts, and coaching prompts—to accelerate delivery. For teams pressed for time, condense sessions into two-hour blocks while preserving repetition and feedback. For remote cohorts, allocate five extra minutes per turn to account for tech latency and use shared digital checklists.
Ready to run your first cohort? Start by downloading the pre-training templates and scheduling a 30-minute leader briefing to align objectives; the structured sequence above will get managers to observable, measurable listening behavior within six weeks.
