Field notes on AI-powered training, retention science, compliance, and building L&D programs that measure mastery — not minutes.
Soft Skills& AiFebruary 3, 2026
This article presents a practical framework for deciding when to route customers to human agents instead of chatbots. It defines capability axes, a three-tier signal taxonomy, weighted escalation scoring (0–100, handoff >70), layered SLAs, governance rules and an A/B testing plan to optimize handoffs and customer outcomes.
RegulationsDecember 23, 2025
This article explains how to choose and measure marketing talent KPIs that link training to campaign outcomes. It recommends five KPI categories, a three-step attribution approach (baseline, intervention, attribution), and a prioritized short list of leading and lagging metrics, plus tooling and governance guidance.
LmsJanuary 21, 2026
This 30-day playbook explains how to migrate to Moodle from Google Classroom with step-by-step export and import workflows, data mapping rules, testing and rollback plans, and a post-migration QA/LMS migration checklist. It covers audits, bulk and manual exports, course shell creation, and training to minimize disruption and preserve grade fidelity.
HR & People Analytics InsightsJanuary 6, 2026
This article curates open-source EIS templates, spreadsheets and notebooks, explains how to run an EIS calculator, and provides licensing and validation advice. It outlines quick-start steps for spreadsheets and notebooks and a practical 30-day pilot plan. Use the resources to prototype metrics fast and ensure board-ready transparency.
LmsDecember 23, 2025
This article explains how to set up lms single sign on using SAML and common IdPs like Okta. It covers planning, attribute mappings, certificate handling, testing, and a rollout checklist. Follow a staged approach—sandbox, pilot, production—to reduce admin overhead, enforce MFA, and enable SCIM provisioning once authentication is stable.
GeneralDecember 23, 2025
This article shows how decision-making frameworks reduce bias in marketing teams by clarifying roles, surfacing dissent, and documenting assumptions. It explains RACI/DACI, pre-mortems, and decision journals with step-by-step templates for campaign planning, creative reviews, and channel selection, plus a three-step pilot-measure-scale rollout and quick training drills.
GeneralJanuary 11, 2026
This article outlines five tool categories—keyword research, briefs/editorial, CMS, automation, and analytics—to scale role-based content clusters. It recommends vendor options per category, contrasts enterprise vs mid-market needs, and provides a tool-selection checklist, TCO guidance, and a practical 90-day rollout to pilot and expand clustered content.
Business Strategy&Lms TechJanuary 26, 2026
This article compares open source LMS accessibility and proprietary LMS accessibility across control, customization, support, compliance speed, and total cost of ownership. It supplies a decision matrix, procurement checklist, and three real-world scenarios (nonprofit, university, enterprise) to help organizations match governance and technical capacity to the right LMS approach.
Business Strategy&Lms TechJanuary 25, 2026
This article compares eight training expiry tools and presents a repeatable rubric for evaluating metadata, automation rules, integrations, reporting, and usability. It includes vendor profiles, a feature matrix, pricing guidance, demo and RFP checklists, and pragmatic recommendations plus a 4–6 week pilot approach to validate expiry automation before full deployment.